Event support

You can stay up to date with our planned events by subscribing to our newsletter. Events are also advertised on the Events page and via our social media channels. Follow us @mvecau on Instagram and Twitter and on our Facebook page Melbourne Vaccine Education Centre – MVEC. 

To join an MVEC event please follow the instructions on the event details page. Some of our events require registering for free via our Education portal before a free or paid event can be joined, while the registration of other events might be hosted on an external platform.  

Yes, you can. Please enter their details (including their email address) on the registration page under ‘Attendee’s details. Unfortunately, we are unable to accept group bookings.  

Depending on the venue capacity and type of event (online or in-person), subscribers will be notified via our fortnightly newsletters and/or email when/if tickets are about to sell out.

Our workshops have been designed to cater for smaller groups only and therefore spaces are limited. Once a workshop has reached capacity, we will not be able to accept further registrations. To be placed on a waitlist please email [email protected]. 

If you are no longer able to attend an MVEC event due to the isolation requirements of a confirmed case of COVID-19, please inform us via [email protected] as soon as possible so that MVEC can provide a full refund. General cancellation of tickets will not be refunded. Transfer of tickets to another attendee may be permitted. Please contact us via [email protected] to request a transfer. 

If an MVEC event needs to be postponed or cancelled, registrants will be notified via email as soon as possible. If postponement or cancelation is due to COVID-19 related restrictions, registrants may choose to attend the postponed session or be eligible for a full refund. 

Credit card is the only accepted method of payment. Please contact us directly if you require a copy of your invoice. 

MVEC and MCRI use Stripe and Trybooking to process all payments. You can read more about Stripe security processes and Trybooking security processes. MVEC and MCRI do not store your credit card details on our servers. 

Unfortunately, we are unable to accept on-the-spot registrations. Registration and payment must be completed online prior to attending the event. 

Certificates of attendance are provided for all MVEC events. These will be provided to you via email, usually within 7 days of the event.

Education portal support

Click forgot password? on the login page and enter your email address. You will receive a confirmation email with a link to reset your password.

An activation email is usually sent within 15 minutes. Please check your junk/spam folders if it has not appeared in your inbox. If you still have not received an activation email after this time, please contact us.  

Once you have completed your quiz click on "View questions". This will provide an overview of which questions were answered correctly and incorrectly.

Our courses are designed to ensure that learners have time to view the content and maximise their understanding. The "Mark complete" button will become clickable once an appropriate amount time has lapsed. If you have finished the course early we encourage you to take the opportunity to review the module content again.

The time remaining is visible under the "Mark complete" button.

These courses are no longer available. Please refer to the Victorian COVID-19 vaccination guidelines [PDF] for the latest training requirements for immunisation providers.  

No. The Education portal is separate from our newsletter so you need to be signed up for both. 

Communication support

Yes, you can do this at any time. Please click on the ‘Unsubscribe’ button on the bottom of your newsletter. 

Unfortunately, MVEC does not have a dedicated telephone service. If you have any questions please contact us and we will endeavour to get back to you within 3 business days. 

No, a newsletter subscription and an Education portal account are different. You will need to sign up to both to stay up to date with MVEC news and education information. 

You can stay up to date with our planned events by subscribing to our newsletter. Events are also advertised on the Events page and via our social media channels Follow us @mvecau on Instagram and Twitter and on our Facebook page Melbourne Vaccine Education Centre – MVEC. 

Still need help? Submit a request here and a member of the MVEC support team will be in touch.