Event support
How can I be informed of upcoming MVEC events?
You can stay up to date with our planned events by subscribing to our newsletter. Events are also advertised on the Events page and via our social media channels. Follow us @mvecau on Instagram and Twitter and on our Facebook page Melbourne Vaccine Education Centre – MVEC.
How do I register to join an event?
To join an MVEC event please follow the instructions on the event details page. Some of our events require registering for free via our Education portal before a free or paid event can be joined, while the registration of other events might be hosted on an external platform.
Can I register for an event on behalf of someone else?
Yes, you can. Please enter their details (including their email address) on the registration page under ‘Attendee’s details’. Unfortunately, we are unable to accept group bookings.
Is there a maximum number of attendees allowed for the CVU?
Depending on the venue capacity and type of event (online or in-person), subscribers will be notified via our fortnightly newsletters and/or email when/if tickets are about to sell out.
I can see the program of the Skills Workshop on the Events page but why am I unable to register?
Our workshops have been designed to cater for smaller groups only and therefore spaces are limited. Once a workshop has reached capacity, we will not be able to accept further registrations. To be placed on a waitlist please email [email protected].
I have registered for an upcoming event but am no longer able to make it, what do I do?
If you are no longer able to attend an MVEC event due to the isolation requirements of a confirmed case of COVID-19, please inform us via [email protected] as soon as possible so that MVEC can provide a full refund. General cancellation of tickets will not be refunded. Transfer of tickets to another attendee may be permitted. Please contact us via [email protected] to request a transfer.
What happens if the event is postponed or cancelled?
If an MVEC event needs to be postponed or cancelled, registrants will be notified via email as soon as possible. If postponement or cancelation is due to COVID-19 related restrictions, registrants may choose to attend the postponed session or be eligible for a full refund.
Can MVEC events be paid for via invoice?
Credit card is the only accepted method of payment. Please contact us directly if you require a copy of your invoice.
Are online payments secure?
MVEC and MCRI use Stripe and Trybooking to process all payments. You can read more about Stripe security processes and Trybooking security processes. MVEC and MCRI do not store your credit card details on our servers.
Can I register for an event on the day?
Unfortunately, we are unable to accept on-the-spot registrations. Registration and payment must be completed online prior to attending the event.
Are attendance certificates provided for MVEC events?
Certificates of attendance are provided for all MVEC events. These will be provided to you via email, usually within 7 days of the event.