VicSIS general support

VicSIS does not have an active phone-line. If you have concerns regarding a specific patient or referral, please submit a support request that includes the patient’s full name and date of birth.

We endeavour to respond to all queries within three business days.

Individuals who have previously received a first dose or a course of COVID-19 vaccine/s using a brand that is not recognised in Australia should be re-vaccinated with a full course using a brand that is recognised by the TGA.

The minimum interval between receiving the last dose of non-recognised vaccine and receiving the first dose of TGA recognised vaccine should be the same interval that is recommended between doses of the non-recognised vaccine course eg. Sputnik COVID-19 vaccine doses are administered 3 weeks apart, therefore there should be at least 3 weeks between the final dose of a Sputnik COVID-19 vaccine and the administration of a TGA recognised vaccine. A longer interval will be accepted if this is not possible. Once a TGA recognised COVID-19 vaccine course has been commenced the recommended intervals between these doses should be adhered to.

For further information on COVID-19 vaccines recognised in Australia refer to COVID-19 vaccines not registered in Australia but in current international use - TGA advice on "recognition".

VicSIS is currently experiencing high volumes of referrals and there may be significant delay in these being triaged. In Victoria, referring clinicians may need to consider providing patients with temporary exemptions whilst they wait for a VicSIS appointment. For further information on temporary exemptions refer to ATAGI expanded guidance on temporary medical exemptions for COVID-19 vaccines.
Please note: exemptions completed on this form are experiencing delays in being reflected on the Australian Immunisation Register. It is recommended exemptions are recorded via PRODA for immediate reflection on the AIR. Refer to How to record a medical contraindication on the AIR using HPOS.

The only two absolute contraindications to vaccination are anaphylaxis to a previous dose of the same vaccine or anaphylaxis to a component of the vaccineThere are also a small group of specific medical conditions for each COVID-19 vaccine brand, precluding some individuals from receiving that brand. These individuals can still receive vaccination with alternate vaccine platforms.

A medical exemption can only be approved by authorised practitioners.  SAEFVIC, MVEC and VicSIS Central are unable to provide medical exemptions. Following a VicSIS appointment with an immunisation specialist an exemption may be provided if deemed clinically appropriate. Due to significant waiting time for VicSIS appointments, referring clinicians may need to consider providing patients with a temporary exemption where clinically indicated whilst they wait for a VicSIS appointment.  

VicSIS IT support

Please submit a support request describing the technical issue you are experiencing.

Please note, the VicSIS eReferral portal is monitored during business hours, Monday to Friday. If you experience any technical difficulties after hours, please submit a query and we will aim to respond within three business days.

VicSIS referrals

No. Referrals to VicSIS can only be submitted online via the eReferral portal.

Referrals are initially triaged by VicSIS Central, and where clinically appropriate are forwarded to a VicSIS clinic for further review.

If it is determined that a patient requires clinical review, the current wait time for an appointment is 6-8 weeks. The referring clinician will be notified of the referral outcome.

If you are not satisfied with the outcome of a referral you have submitted, please submit a support request with details of your concerns, including the patient’s full name and date of birth.

 

If your referral was rejected due to insufficient information, you will need to lodge a new eReferral.

If a VicSIS clinic has contacted you to request more information, please liaise with that clinic directly.

Currently COVID-19 vaccines are approved in children aged ≥12 years in Australia. Referrals will only be accepted for children turning 12 years old within 3 months of the date of referral.

VicSIS appointments

VicSIS receives a high volume of referrals.

If it is determined that an individual requires a clinical appointment, the current wait time is 6-8 weeks.

The referring clinician will be notified of the referral outcome.

If a VicSIS clinic is unable to reach you, they will leave a voice message with their details and return phone number. If a voice message cannot be left, please wait for the clinic to call you again. VicSIS Central does not have an active phone-line.

Please contact the VicSIS clinic where your appointment took place to request assistance.

Please contact the VicSIS clinic where your appointment took place to address your specific concerns.

Still need help? Submit a request here and a member of the VicSIS team will be in touch.