VicSIS general support

VicSIS does not have an active phone-line. If you have concerns regarding a specific patient or referral, please submit a support request that includes the patient’s full name and date of birth and a member of the VicSIS team will be in touch as soon as possible.

Individuals who have previously received a first dose or a course of COVID-19 vaccine/s using a brand that is not recognised in Australia should be re-vaccinated with a full course using a brand that is recognised by the TGA.

The minimum interval between receiving the last dose of non-recognised vaccine and receiving the first dose of TGA recognised vaccine should be the same interval that is recommended between doses of the non-recognised vaccine course (commonly 3-6 weeks depending on the vaccine). A longer interval will be accepted if this is not possible. Once a TGA recognised COVID-19 vaccine course has been commenced, the recommended intervals between these doses should be adhered to.

For further information on COVID-19 vaccines recognised in Australia refer to COVID-19: TGA recognised vaccines.

VicSIS services have been reduced across the state and this may result in delays in referrals being triaged. Referring clinicians may need to consider providing patients with temporary exemptions whilst they wait for a VicSIS appointment. For further information on temporary exemptions refer to ATAGI expanded guidance on temporary medical exemptions for COVID-19 vaccines.

The only two absolute contraindications to vaccination are anaphylaxis to a previous dose of the same vaccine or anaphylaxis to a component of the vaccineThere are also a small group of specific medical conditions for each COVID-19 vaccine brand, precluding some individuals from receiving that brand. These individuals can still receive vaccination with alternate vaccine platforms.

A medical exemption can only be approved by authorised practitioners.  SAEFVIC, MVEC and VicSIS Central are unable to provide medical exemptions. Following a VicSIS appointment with an immunisation specialist an exemption may be provided if deemed clinically appropriate. Due to significant waiting time for VicSIS appointments, referring clinicians may need to consider providing patients with a temporary exemption where clinically indicated whilst they wait for a VicSIS appointment.  

VicSIS IT support

Please submit a support request describing the technical issue you are experiencing.

Please note, the VicSIS eReferral portal is monitored during business hours, Monday to Friday. If you experience any technical difficulties after hours, please submit a query and a member of the VicSIS team will be in touch as soon as possible.

VicSIS referrals

No. Referrals to VicSIS can only be submitted online via the eReferral portal.

Email is the only form of communication that VicSIS Central uses to communicate with referring clinicians and patients.

If an email address is not provided or is incorrect this can lead to significant delays and/or the referring clinician or patient not receiving their VicSIS referral outcome letter.

Please check that both the referring clinician and patient email addresses are correct prior to submitting a VicSIS Referral.

Referrals are initially triaged by VicSIS Central, and where clinically appropriate are forwarded to a VicSIS clinic for further review. If it is determined that a patient requires clinical review, the referring clinician will be notified of the referral outcome.

Due to a decrease in services there may be some delay in triaging referrals. VicSIS Central and the remaining VicSIS clinics are working hard to continue processing referrals in a timely manner.

If you are not satisfied with the outcome of a referral you have submitted, please submit a support request with details of your concerns, including the patient’s full name and date of birth.

If your referral was rejected due to insufficient information, you will need to lodge a new eReferral.

If a VicSIS clinic has contacted you to request more information, please liaise with that clinic directly.

If either the referring clinician or patient contact details have changed since a referral was lodged, please submit a support request with the details that need to be updated. Support requests are a confidential way of communicating with VicSIS Central.

Please ensure that the the following details are included in the support request: referring clinician's full name, patient's full name and patient's date of birth.

Currently COVID-19 vaccines are approved in children aged ≥ 6 months in Australia. Referrals will only be accepted for children turning 6 months old within 3 months of the date of referral.

VicSIS appointments

VicSIS services have been reduced across the state and this may result in delays in referrals being triaged. VicSIS Central and the remaining VicSIS clinics are working hard to continue processing referrals in a timely manner.

The referring clinician will be notified of the referral outcome.

If a VicSIS clinic is unable to reach you, they will leave a voice message with their details and return phone number. If a voice message cannot be left, please wait for the clinic to call you again. VicSIS Central does not have an active phone-line.

If you/your patient attended a VicSIS clinic at Barwon Health, Austin Health, Monash Health or the Peter MacCallum Cancer Centre please contact VicSIS Central here to request assistance.

If you attended a VicSIS clinic at a site not listed above, please contact the relevant Health Information Services department listed below to request your VicSIS consult outcome letter.

Site Health Information Services contact information
Alfred Health e: informationrelease@alfred.org.au

p: (03) 9076 2633

Northern Health e: foi@nh.org.au

p: (03) 8405 8000

Melbourne Health (the Royal Melbourne Hospital) e: foirequest@mh.org.au

p: (03) 9342 7224

Western Health (Sunshine Hospital) e: foi@wh.org.au

p: (03) 8345 1333

Bendigo Health e: HIS@bendigohealth.org.au

p: (03) 5454 6000

Albury Wodonga Health e: HIS@awh.org.au

p: (02) 6051 7111

Please submit a query here outlining your specific concerns.

Please note that from July 1st, VicSIS capacity has been reduced and some clinics have closed. Depending on the nature of your query, a new referral may be required.

Still need help? Submit a request here and a member of the VicSIS team will be in touch.